FAQ/CONTACTFrequently Asked Questions and Inquiries
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- Frequently Asked Questions and Inquiries
We have compiled a list of frequently asked questions from customers, so please take a look before contacting us.
※For inquiries about the organization, please contact the following e-mail address.
Inquiries from domestic organizations: <crc@drhm.jp>
Inquiries from overseas (inbound) organizations: <grc@drhm.jp>
About reservation
- What is included in all-inclusive
Accommodation rates include dinner, breakfast, drinks and snacks in the lounge, hot springs, public baths and activities.
Click here for more information.- How to book an all-inclusive plan on the official reservation site
- All-inclusive search for accommodation dates and number of people, choose a room, then choose Deal and/or Package Rates, and choose a plan with all-inclusive description in the meal items.
- Terms of Accommodation
Please see here for accommodation terms.
- Fees, availability, and contact information for group reservations
Reservation Center 03-5539-2597 (8:00-22:00)
Please contact us.- Changes in reservation and reservation details by telephone
Reservation Center 03-5539-2597 (8:00-22:00)
Please call the hotel representative for information on the day at 0287-76-1122- Can I speed up my check-in time?
Depending on the situation, we accept it for a fee. (Inquiry in advance)
- Can I extend the check-out time?
It is possible for a fee only if the room can be extended.
- Check-in and Check-out Time
Check-in 15:00 Check-out 11:00
※It may vary depending on your reservation plan.
※Only check-in procedures are available from 13:00.- Can I use the Kids Corner even before check-in time?
It is open from 7:00 to 21:00, so it can be used during business hours.
- Can I stay with my pet?
Please refrain from staying with pets or entering the hotel with pets.
- Do you have continuous night cleaning?
Please ask the front desk if you wish to clean up consecutive nights.
About Rooms
- What is the difference between Classic Twin, Standard Twin and superior Twin?
Classic Twins are non-refurbished rooms, Standard Twin rooms refurbished in 2014, and superior Twin rooms refurbished in Rebland in April 2024.
- Can you put a futon in Japanese-style and Western-style rooms?
It will be a self-service where you can put your futon on your own.
- Do you have a smoking room?
There is no room where smoking is allowed. Please use the smoking booth on the 1st floor.
- What amenities do you have?
Toothbrush, razor, hair comb and cotton set are available in the room. Children's yukata is available at the amenity corner next to the front desk.
- Do you have room clothes, or can you use all rooms in the hotel?
We have a yukata as a room wear. All rooms are available.
- Where's the yukata band?
It is available in the guest room.
- Can I adjust the air conditioner?
It will be managed collectively in the building, and only airflow can be adjusted from the room.
- Is there a step in the room?
The height varies depending on the room type, but there are steps.
About restaurants and meals
- About Allergy Response
Please check here for information on how to deal with food allergies.
- Do you have any allergies?
The buffet restaurant displays the use of ingredients for 8 major allergies. (Egg, milk, wheat, buckwheat, peanut, shrimp, crab, walnut)
In addition, since the kitchen handles various ingredients, please note that there is a possibility of a small amount of contamination, including handling at the foodstuff factory.
If you have any questions, please feel free to contact the restaurant staff on the day.- How much is the addition of the buffet?
- [Dinner] Adults 8,690 yen, children 7,260 yen, infants 1,980 yenBreakfast Elementary school students and over 3,960 yen, preschoolers over 3 years old 1,980 yen
※In the case of a special period, the following fee will be charged.
[Dinner] 11,165 yen for adults, 9,460 yen for elementary school students, 1,980 yen for preschool children over 3 years old
Breakfast 4,510 yen for elementary school students and above, 1,980 yen for preschoolers over 3 years old - Can I reserve a seat at the buffet venue?
- We do not accept reservations in advance. Please make a reservation for admission time for both dinner and breakfast at the special counter after check-in.Please note that the number of seats is limited.If you are staying for consecutive nights, please apply for each day.※Depending on the situation, we may inform you of free admission during business hours.
- Do you have lunch?
We don't offer lunch.
- How much is the meal for infants?
Preschool children over 3 years old are charged 1,980 yen for breakfast and 1,980 yen for dinner.
- Are you ready for baby food?
We offer several types according to the age of your child.
- Do you have children's chairs?
The number is limited, but if you can speak to the staff, we will prepare it.
- Do you have tableware for children?
It is near the restaurant's children's menu.
- Do you have a Vee gun menu?
There are dishes that use meat, but they are only eaten at the discretion of the customer.
- Will the menu change for consecutive nights?
The menu will be the same.
About the public bath
- About the sauna business hours
Open in the afternoon from 15:00 to 23:00
Open from 6:00am to 10:00am- Is it possible to take a day trip bath?
It is possible.
Adult 1,500yen (including consumption tax), Child 1,200yen (including consumption tax) / Rental bath towel and face towel
Business hours: 15:00 to 21:00- Is there a replacement for men and women?
No, no.
- Do you have towels in the public bath?
Please bring the towel you have in your room.
- Do you have lockers with keys?
It is installed in the dressing room.
- Can I use the public bath if I have a tattoo or tattoo?
In principle, bathing in the public bath of those with tattoos and tattoos is not allowed.
However, if you have one point up to the palm size, you can take a bath after considering the surrounding customers.- Can pregnant women use it?
You can use it.
- How old are children coming in?
There is no particular regulation, but it is recommended to be over 1 year old.
- How old do children enter the opposite sex bath?
In Tochigi Prefecture, the age limit for children is up to 6 years old. Children over 7 years old should refrain from mixed bathing.
- Do you have a shampoo for children?
Yes.
- Do you have a baby bath?
Yes, we have it.
- What is the quality of hot spring water?
Sulphur content - Calcium magnesium - Sulphate hot spring.
About other services
- Do you have a shuttle bus?
- In partnership with Kanto Jidosha, guests staying at the hotel can use the free pass of "Kanto Jidosha Nasu Line (route bus departing and arriving at Nasushiobara Station)" and "Nasu Sightseeing Tour Bus" only on arrival and departure dates.※When using a bus free pass from Nasushiobara Station, a reservation must be made from the dedicated reservation page by 17:00 the day before your stay.For more information, please click here.
- Can I use Wi-Fi?
Wi-Fi is available for free.
※Accor members can use high-speed communication.
※Member registration is free, so please register by all means.
※You can use it even if you enter your email address without registering as a member.- Is there a TA-Q-BIN reception desk?
It is available at the shop on the 1st floor.
- Provision of Pharmaceuticals
We cannot provide medicines to customers at our hotel.
We will guide you to the nearest drugstore. (About 5 minutes by car)- Do you have frozen or refrigerated items?
We do not keep frozen or refrigerated items. Please use the refrigerator in the guest room.
- Is there a parking lot with a roof?
No, no.
- Can I park my bike?
It is possible.
- Is there a bicycle parking rack for bicycles?
No, no.
- Do you need a studless tire in winter?
We recommend that you use a studless tire from December to March due to freezing of the road.
- Do you have a vending machine for alcohol?
No, no. Alcohol is sold at the shop on the 1st floor.
- Do you have a microwave oven?
It is located in the game corner on the 1st floor.
- Do you have an ice machine?
No, no. Ice is sold at the shop on the 1st floor.
- Do you have a coin laundry?
It is located at the entrance of the public bath on the 1st floor.
- Do you have vending machines?
It is located at the entrance of the game corner once.
- Can I bring drinks and sweets in the lounge to my room?
Please refrain from bringing it into your room. Please enjoy it in the lounge.
- Can I keep my luggage?
For luggage storage before arrival and after departure, please use the dial locker in the lobby on the 1st floor.
About surrounding SIGHTSEEING・ACTIVITIES
- Is there a convenience store nearby?
It is about 5 minutes by car from the hotel.
- Do you have any recommended tourist facilities around the hotel?
Located about a 10-minute walk from Rindo Lake Family Ranch, you can enjoy more than 25 types of attractions as well as interacting with animals.
- Is there a ski area nearby?
There is "Hunter Mountain Shiobara" about an hour from the hotel.
- Is there any transportation to go around the area?
Nasu Kogen Sightseeing Tour Bus
https://www.kantobus.co.jp/topics/topics.php?id=1089- Could you tell me a taxi that can be used in the vicinity?
Kuroiso Sightseeing Taxi 0287-62-1526
Nasu Joint Taxi 0287-62-0001


