FAQ/CONTACT
Frequently Asked Questions and Inquiries

Please see here for accommodation terms.

Reservation Center 03-5539-2597 (8:00-22:00)
Please contact us.

Reservation Center 03-5539-2597 (8:00-22:00)
For information on the day, please call the hotel representative at 0287-76-1122

Accommodation rates include dinner, breakfast, drinks and snacks in the lounge, hot springs, public baths and activities.
Click here for more information.

Depending on the situation, we accept it for a fee. (Inquiries required in advance)

It is possible for a fee only if the room can be extended.

Check-in 15:00 Check-out 11:00
※It may vary depending on your booking plan

It is open from 7:00 to 21:00, so it can be used during business hours.

Please refrain from staying with pets or entering the hotel with pets.

Please ask the front desk if you wish to clean up consecutive nights.

Classic Twin is a non-refurbished room, Standard Twin is a renovated room in 2014, and superior Twin is a renovated room in Rebland in April 2024.

It will be a self-service where you can put your futon on your own.

There is no room for smoking. Please use the smoking booth on the 1st floor.

Toothbrushes, razors, hair combs, cotton sets, children's yukata are available at the amenity corner next to the front desk.

We have a yukata as a room wear. You can use all of the building.

It is available in the guest room.

It will be managed collectively in the building, and only airflow can be adjusted from the room.

The height varies depending on the room type, but there is a step.

Please check here for information on how to respond to those with food allergies.

The buffet restaurant displays the use of ingredients for 8 major allergies. (Egg, milk, wheat, buckwheat, peanut, shrimp, crab, walnut)
In addition, since the kitchen handles various ingredients, please note that there is a possibility that a small amount of contamination may occur, including handling at the foodstuff factory.
If you have any other questions, please feel free to contact the restaurant staff on the day.

[Dinner]　¥9,200 for adults, ¥7,800 for children, ¥2,000 for infants
Breakfast　3,960 yen for elementary school students and above, 1,980 yen for preschoolers over 3 years old

※In the case of a special period, the following fee will be charged.
[Dinner]　11,165 yen for adults, 9,460 yen for elementary school students, 1,980 yen for preschool children over 3 years old
Breakfast　4,510 yen for elementary school students and above, 1,980 yen for preschoolers over 3 years old

We do not accept reservations for seats. We will guide you in order from the person who arrived.

Lunch is not provided.

Preschool children over 3 years old are 1,980 yen for breakfast and 1,980 yen for dinner.

We offer several types according to the age of your child.

The number is limited, but if you can speak to the staff, we will prepare it.

It is located near the children's menu at the restaurant.

There are dishes that use meat, but they are only eaten at the discretion of the customer.

The menu will be the same.

Open in the afternoon from 15:00 to 23:00
Open in the morning from 6:00 to 10:00

It is possible.
Adult 1,500 yen (including consumption tax), child 1,200 yen (including consumption tax) / Rental bath towel and face towel
Opening hours: 15:00 to 21:00

No.

Please bring the towels you have in your room.

It is installed in the dressing room.

In principle, bathing in the public bath for those with tattoos and tattoos is not allowed.
However, if you have one point up to the palm size, you can take a bath after considering the surrounding customers.

You can use it.

There is no particular regulation, but we recommend that you are over 1 year old.

In Tochigi Prefecture, the age limit for children is up to 6 years old. Children over 7 years old should refrain from mixed bathing.

Yes.

Yes, I'm ready.

Sulfur content - calcium and magnesium - sulfate hot spring.

Wi-Fi is available free of charge.
※Accor members can use high-speed communication.
※Member registration is free of charge, so please register by all means.
※You can use it even if you enter your email address without registering as a member.

It is available at the shop on the 1st floor.

We are not able to provide medicines to customers at our hotel.
We will guide you to the nearest drugstore. (About 5 minutes by car)

We do not keep frozen or refrigerated items. Please use the refrigerator in the guest room.

No.

It is possible.

No.

We recommend that you use a studless tire from December to March, as there is also a road freeze.

No. Alcohol is sold at the shop on the 1st floor.

It is located in the game corner on the 1st floor.

No. Ice is sold at the shop on the 1st floor.

It is located at the entrance of the public bath on the 1st floor.

It is at the entrance of the game corner once.

There is 1 car at the entrance of the parking lot and 1 car in the parking lot.

Please refrain from bringing in your room. Please take it in the lounge.

For luggage storage before arrival and after departure, please use the dial locker in the lobby on the 1st floor.

It is about 5 minutes by car from the hotel.

Located about a 10-minute walk from Rindo Lake Family Ranch, you can enjoy more than 25 types of attractions as well as interacting with animals.

There is "Hunter Mountain Shiobara" about an hour drive from the hotel.

Nasu Kogen Sightseeing Tour Bus
https://www.kantobus.co.jp/topics/topics.php?id=1089

Kuroiso Sightseeing Taxi 0287-62-1526
Nasu Joint Taxi 0287-62-0001