FAQ/CONTACT
Frequently Asked Questions and Inquiries

Click here for the terms of accommodation.

Reservation Center 03-5539-2597 (8:00-22:00)
Please contact us.

Reservation Center 03-5539-2597 (8:00-22:00)
Please call the hotel representative for contact on the day 0287-76-1122

Accommodation rates include dinner, breakfast, drinks and snacks in the lounge, hot springs, public baths and activities.
Click here for more information.

Depending on the situation, we accept it for a fee. (Inquiries required in advance)

It is possible for a fee only if it is possible to extend the room.

Check-in 15:00 Check-out 11:00
※It may vary depending on your booking plan.

It is open from 7:00 to 21:00, so you can use it during business hours.

Please refrain from staying with pets or entering the hotel.

Please contact the front desk if you wish to clean up consecutive nights.

Classic Twin is a non-refurbished room, Standard Twin is a room renovated in 2014, and superior Twin is a room renovated in Rebland in April 2024.

It will be a self-service service where you can lay your own futon.

There are no smoking rooms. Please use the smoking booth on the 1st floor.

Toothbrushes, razors, hair combs, cotton sets, and children's yukata are available at the amenities corner next to the front desk.

We have a yukata as a room wear. All rooms are available.

It is available in the guest room.

It will be managed collectively in the building, and only air volume can be adjusted from the room.

The height varies depending on the room type, but there is a step.

Please check here for information on how to deal with food allergies.

The buffet restaurant displays the use of ingredients for 8 major allergies. (Egg, milk, wheat, buckwheat, peanut, shrimp, crab, walnut)
In addition, since the kitchen handles a variety of ingredients, please note that there is a possibility of a small amount of contamination, including handling at the foodstuff factory.
If you have any other questions, please feel free to contact the restaurant staff on the day.

[Dinner]　Adults ¥9,200, child ¥7,800, infant ¥2,000
Breakfast　3,960 yen for elementary school students and above, 1,980 yen for preschoolers over 3 years old

※In the case of a special period, the following fee will be charged.
[Dinner]　11,165 yen for adults, 9,460 yen for elementary school students, 1,980 yen for preschoolers over 3 years old
Breakfast　4,510 yen for elementary school students and above, 1,980 yen for preschoolers aged 3 years or older

We do not accept reservations for your seat. We will guide you in order from the person who arrived.

Lunch is not provided.

For pre-school children over 3 years old, breakfast is 1,980 yen and dinner is 1,980 yen.

Several types are available according to your child's age.

The number is limited, but if you can speak to the staff, we will prepare it.

Located near the children's menu at the restaurant.

There are dishes that use meat, but they are only eaten at the discretion of the customer.

The menu will be the same.

Open in the afternoon from 15:00 to 23:00
Open in the morning from 6:00 to 10:00

It is possible.
Adults 1,500 yen (including consumption tax), child 1,200 yen (including consumption tax) / Rental bath towel and face towel
Business hours 15:00 to 21:00

No.

Please bring the towels you have prepared in your room.

It is installed in the dressing room.

In principle, bathing in the public bath for those with tattoos and tattoos is not allowed.
However, if you have one point up to the palm size, you can take a bath after considering the surrounding customers.

You can use it.

There is no particular regulation, but we recommend that you are over 1 year old.

In Tochigi Prefecture, the age limit for children is up to 6 years old. Children over the age of 7 should refrain from mixing bathing.

Yes.

Yes, we're ready.

Sulphur-containing - calcium, magnesium - sulfate hot spring.

Wi-Fi is free of charge.
※Accor members can use high-speed communication.
※Member registration is free of charge, so please register by all means.
※You can use it even if you enter your email address without registering as a member.

It is available at the shop on the 1st floor.

We cannot provide medicines to customers at our hotel.
We will guide you to the nearest drugstore. (Approx. 5 minutes by car)

We do not keep frozen or refrigerated items. Please use the refrigerator in the guest room.

No.

It is possible.

No.

Due to freezing of roads, we recommend using studless tires from December to March.

No. Alcohol is sold at the shop on the 1st floor.

It is located in the game corner on the 1st floor.

No. Ice is sold at the shop on the 1st floor.

It is located at the entrance of the public bath on the 1st floor.

It is at the entrance of the game corner once.

There is one car at the entrance of the parking lot and one car in the parking lot.

Please refrain from bringing it into your room. Please enjoy it in the lounge.

For luggage storage before arrival and after departure, please use the dial locker in the 1st floor lobby.

It is about 5 minutes by car from the hotel.

Located about a 10-minute walk from Rindo Lake Family Ranch, you can enjoy more than 25 types of attractions as well as interacting with animals.

There is "Hunter Mountain Shiobara" about an hour from the hotel.

Nasu Kogen Sightseeing Tour Bus
https://www.kantobus.co.jp/topics/topics.php?id=1089

Kuroiso Sightseeing Taxi 0287-62-1526
Nasu Joint Taxi 0287-62-0001