About reservation

Incorporation of accommodation

Click here for the terms of accommodation.

Contact information for fees, availability, and group reservations

Reservation Center 03-5539-2597 (8:00–22:00)
Please contact me.

About change of reservation, reservation contents by telephone

Reservation Center 03-5539-2597 (8:00–22:00)
Please call the hotel representative for contacting us at 0287-76-1122

What is included in all-inclusive?

The accommodation fee includes dinner, breakfast, drinks and snacks in the lounge, hot springs, public baths and activities.
Click here for more information.

Can I make the check-in time earlier?

Depending on the situation, we will accept it for a fee. (inquired prior inquiry)

Can I extend the check-out time?

You can pay for a fee only if the room can be extended.

Check-in and check-out time

Check-in 15:00 Check-out 11:00
※It may vary depending on your reservation plan.

Can the kids corner be used before check-in time?

It is open from 7:00 to 21:00, so you can use it during business hours.

Can I stay with my pet?

Please refrain from staying with pets or entering the hotel.

Do you have continuous night cleaning?

If you would like to continue cleaning, please contact the front desk.

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About Rooms

What is the difference between classic twins, standard and superior twins?

superior Twin is a renovatedRebrand in April 2024.

Can you lay futons in Japanese-style and Japanese-Western style futons?

This is a self-service that allows customers to lay their own futons.

Do you have a smoking room?

There are no rooms where you can smoke. Please use the smoking booth on the 1st floor.

What amenities do you have?

Toothbrushes, razors, hair combs, cotton sets, and children's yukata are available at the amenity corner next to the front.

Do you have room clothes or can all be used in room clothes?

A yukata is available as a room wear. All rooms are available in the building.

Where's the yukata belt?

It is available in the guest room.

Can I adjust the air conditioner?

It will be managed collectively in the building, and only the airflow can be adjusted from the room.

Is there a step in the room?

The height varies depending on the guest room type, but there are steps.

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About restaurant, meal

Allergy response

For those who have food allergies, please check here for more information.

Is there an allergy notation?

The buffet restaurant shows the use of ingredients for the eight major allergies. (Eggs, milk, wheat, buckwheat, peanuts, shrimp, crab, walnuts, walnuts)
Please note that the kitchen handles a variety of ingredients, so please note that there is a possibility of a small amount of contamination, including at a foodstuff factory.
If you have any other questions, please feel free to contact the restaurant staff on the day.

How much does it cost to add a buffet?

Dinner: ¥9,200, children ¥ 7,800, infant ¥2,000 / Breakfast Adults and Children ¥ 3,800, Infant ¥2,000

Can I reserve a seat at the buffet venue?

We do not accept reservations for seating. We will guide you in order from the person who arrived.

Do you have lunch?

We don't offer lunch.

Is it Niikura for infants' meals?

Preschool children over 3 years old are 2,000 yen for morning meals and 2,000 yen for dinner.

Do you have baby food ready?

Several types are available according to your child's age.

Do you have children's chairs available?

Although the number is limited, we will prepare it if you can speak to the staff.

Do you have children's tableware?

It's near the children's menu in the restaurant.

Do you have a Vee gun menu?

Some dishes do not use meat, but they are only eaten at your own discretion.

Will the menu change due to consecutive nights?

The menu will be the same.

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About the large public bath

About business hours of sauna

Open afternoon 15:00 to 23:00
Business 6:00 to 10:00 in the morning

Is it possible to take a day trip?

It is possible.
Adult 1,500 yen (including consumption tax), 1,200 yen for children (including consumption tax) / Rental bath towel and face towel
Business hours 15:00 to 21:00

Do you have men and women?

No.

Do you have towels available in the large public bath?

Please bring the towels provided in your room.

Do you have lockers with locks?

It is installed in the dressing room.

If I have tattoos and tattoos, can I use the large public bath?

In principle, bathing in the large public bath for those who have tattoos and tattoos is not allowed.
However, entrance is permitted, provided the tattoo can be concealed by applying two 8cm x 10cm cover stickers,

Can pregnant women use it?

You can use it.

How old do children enter?

There are no particular restrictions, but we recommend one year old or older.

Until what age does a child enter the opposite sex bath?

In Tochigi Prefecture, the age limit for mixed bathing for children is up to 6 years old. Children over 7 years old should refrain from mixed bathing.

Do you have shampoos for children?

Yes, there is.

Do you have a baby bath?

Yes, we have one of them.

What is the quality of the hot spring?

Sulfur content, calcium, magnesium - sulfate hot spring.

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Other Services

Can I use Wi-Fi?

Wi-Fi is available free of charge.
※Accor members can use it for high-speed communication.
※Member registration is free, so please register by all means.
※You can also use it even if you enter your email address without registering as a member.

Is there a Takkyubin reception desk?

It is available at the shop on the 1st floor.

Provision of pharmaceuticals

We do not provide any pharmaceuticals to our customers.
You will be guided to the nearest drugstore. (Approximately 5 minutes by car)

Do you have any frozen or refrigerated items?

We do not store frozen or refrigerated products. Please use the refrigerator in the guest room.

Is there a parking lot with a roof?

No.

Can I park my bike?

It is possible.

Is there a bicycle parking rack for bicycles?

No.

Do you need studless tires in winter?

We recommend using studless tires from December to March because road freezes.

Do you have any alcohol vending machines?

It is located at the entrance of the game corner on the 1st floor.

Do you have a microwave oven?

It is located in the game corner on the 1st floor.

Do you have an ice machine?

No. Ice is sold at the shop on the 1st floor.

Do you have laundromats?

It is located at the entrance of the large public bath on the 1st floor.

Do you have vending machines?

It is located at the entrance of the game corner.

Do you have an EV charger?

There is one car at the entrance of the parking lot and one at the parking lot.

Can I bring drinks and sweets from the lounge to my room?

Please note that you are not allowed to bring your own room. Please enjoy it in the lounge.

Can I keep my baggage?

Please use the dial-type locker on the 1st floor lobby for baggage storage before arrival and after departure.

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About the surrounding SIGHTSEEING・ACTIVITIES

Is there a convenience store near here?

It is about a 5-minute drive from the hotel.

Do you have any recommended tourist facilities around the hotel?

At the Rindo Lake Family Ranch, about a 10-minute walk, you can enjoy not only interacting with animals but also more than 25 kinds of attractions.

Is there a ski resort nearby?

Hunter Mountain Shiobara is located about an hour's car from the hotel.

Is there any way to travel around the area?

Nasu Kogen Sightseeing Tour Bus
https://www.kantobus.co.jp/topics/topics.php?id=1089

Could you tell me a taxi that can be used around?

Kuroiso Sightseeing Taxi 0287-62-1526 
Nasu Joint Taxi 0298-62-0001

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